Privacy policy

Revised March 20, 2024

This privacy statement, issued by RPM Consulting Inc. (“we,” “us,” or “our”), outlines the methodologies and rationales behind our collection, storage, utilization, and sharing (“processing”) of your data when utilizing our offerings (“Services”). This privacy statement applies when you access our website at https://rpmconsultingus.com/ or any of our websites that direct you to this privacy statement, or when you interact with us through various means, including sales, marketing, or events.

If you have any concerns or queries regarding your privacy rights and options, reviewing this privacy statement will clarify them. If you disagree with our policies and procedures, we advise against utilizing our Services. For any lingering questions or concerns, feel free to reach out to us at info@rpmconsultingus.com.

Overview of Crucial Information:

Types of Personal Information Processed: When you interact with our Services, we may process personal information depending on your engagement, choices, and the features you utilize. Learn more about the personal information you provide to us.
Processing of Sensitive Information: We do not process sensitive personal data.
Information from Third-party Sources: We may collect data from public databases, marketing partners, social media platforms, and other external sources. Learn more about the data we collect from third parties.
Methods of Information Processing: We process your data to deliver, enhance, and manage our Services, communicate with you, ensure security and fraud prevention, and comply with legal requirements. We process your data only for legitimate reasons or with your consent. Learn more about our data processing methods.
Disclosure of Personal Information: Your information may be disclosed under specific conditions to certain categories of third parties. Learn more about when and with whom we share your data.
Data Security Measures: We implement organizational and technical measures to safeguard your personal information. However, given the inherent risks of internet and technology use, we cannot guarantee absolute security against unauthorized breaches. Learn more about our data protection measures.
Your Privacy Rights: Depending on your geographical location, you may have specific rights over your personal data under applicable privacy laws. Learn more about your rights regarding personal data.
Exercising Your Rights: To exercise your rights, you can submit a data subject access request or contact us directly. We will respond to and act upon your request in accordance with the relevant data protection regulations.

For a comprehensive understanding of our practices regarding data collection, consult the full privacy notice.

Information We Gather
Why and How We Gather and Process Your Data
SMS Notifications and SMS Privacy
Sharing Your Personal Data
Utilizing Cookies and Tracking Technologies
Data Retention Duration
How We Protect Your Data
Collecting Information from Minors
Your Rights Concerning Privacy
Do-Not-Track Requests
U.S. Residents’ Privacy Rights
California Residents’ Privacy Rights
Updates to This Policy
Contacting Us Regarding This Policy
Reviewing, Updating, or Deleting Your Data

1. Information We Gather

We gather the personal information you voluntarily share with us.

Your provision of personal information is voluntary during your registration for the Services, expression of interest in our company or offerings, participation in Services-related activities, or direct communication with us.

Details of Personal Information Collected: The nature of your interaction with us and our Services, alongside your choices and the features you engage with, influences the personal information we collect. This may encompass:

Full names
Telephone numbers
Email addresses
Postal addresses for both mailing and billing
Data for contact or authentication
Preferences for contact
Passwords and usernames

Note on Sensitive Data: We do not engage in the processing of sensitive data.

The personal information you provide must be accurate, complete, and kept current, and you should inform us of any modifications to your personal information.

Information Collected Automatically

Automatic data collection includes IP addresses and/or browser and device particulars upon accessing our Services.

When you visit, interact with, or navigate our Services, we automatically gather certain data. This collection does not explicitly reveal your identity but may gather device and usage statistics, such as IP address, browser and device specifics, operating system, language preferences, referring web pages, device names, location, usage details, and other technical data. This information is essential for the security and functionality of our Services, as well as for our internal analytics and reporting.

Information Collected Through Technologies: Like numerous businesses, we utilize cookies and analogous technologies to gather information.

The data collected includes:

Log and Usage Data: Service-related, diagnostic, usage, and performance information collected by our servers automatically upon your Service access or use, noted in log files. This data might include your IP address, device specifics, browser types and settings, and activity details within the Services (like usage dates/times, viewed pages and files, searches, and feature interactions), along with device event data (e.g., system actions, error reports, and hardware configurations).
Device Data: Information about your accessing device, such as computer, phone, tablet, etc., which might cover data like IP address (or proxy), device and application IDs, location, browser type, hardware model, ISP or mobile carrier, operating system, and system configuration details.
Location Data: We collect data regarding your device’s location, precise or general. The extent of collected location data depends on your device’s type and settings. Technologies like GPS might be used to obtain geolocation data indicating your current position (based on your IP address). You have the option to block this data collection by denying access to the data or disabling your device’s Location setting, although this may affect your ability to utilize certain aspects of the Services.

2. Why and How We Gather and Process Your Data

We process your data to enhance, administer, and deliver our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations. Your consent may also lead to processing for additional purposes.

We handle your personal data for multiple reasons, which vary based on your interaction with our Services:

To support the creation and management of your account, enabling you to log in, maintain your account’s functionality, and provide the services you request.
To address your queries and offer support, ensuring any potential issues with our services are resolved.
To send you administrative details, updates about our services, and information on changes to terms and policies.
To process and manage your orders, payments, returns, and exchanges via our Services.
To facilitate communication between users through our services that allow such interactions.
To gather your feedback on our Services and communicate with you about your usage.
To personalize and target advertising based on your interests, location, etc.
To publish testimonials on our Services, which may include your personal information.
For the security of our Services, including monitoring for and preventing fraud.
To assess and enhance our Services, products, marketing strategies, and overall user experience, identifying trends, effectiveness of promotional campaigns, and making improvements based on usage analysis.

3. SMS Notifications and SMS Privacy

3.1 SMS Notifications

By opting in to receive SMS notifications from our service, you consent to receive up to 10 SMS messages per month.

These messages may include:

Account updates and alerts
Informational notifications
Special offers and promotions
Event reminders
Standard messaging rates may apply as charged by your mobile carrier.

If you no longer wish to receive these SMS notifications, you can opt out at any time by replying with “STOP” to any received message or by following the unsubscribe instructions provided in each message.

Your consent to receive SMS notifications applies only to RPM Consulting Inc. We do not share your phone number or consent with any other companies, websites, or third parties.

4. Sharing Your Personal Data

Your information may be shared under certain conditions or with various third parties as detailed below.

We might share your data with third-party vendors, consultants, and service providers (“third parties”) who perform tasks on our behalf, necessitating access to your information. These third parties encompass:

Advertising networks
Cloud services
Tools for communication and collaboration
Analytics services
Data storage providers
Payment processing services
Performance monitoring tools
Platforms for retargeting
Tools for sales and marketing
Social networking services
Testing tools
Services for user account registration and authentication
Providers of website hosting services

Specific circumstances may require us to share your personal information:

Business Transactions: Your information might be shared or transferred as part of, or during talks of, mergers, sales of company assets, financings, or acquisitions of our business or a part of it to another entity.
Google Analytics Use: For analyzing our Service usage, we might share your data with Google Analytics. To opt out of Google Analytics tracking across services, visit their opt-out page. Google’s privacy practices can be reviewed on their Privacy & Terms page.
Google Maps Platform APIs Use: For services requiring location information, we might share your data with Google Maps Platform APIs, including user location, IP address, and other details for location-specific requests. We cache your location data on your device, with the option to revoke consent at any time. Users in the European Economic Area or the United Kingdom should refer to our Cookie Notice regarding the storage and access of cookies and other information by the Google Maps Platform APIs on your devices.
Affiliates: Information may be shared with our affiliates, ensuring they adhere to this privacy notice. Affiliates include our parent company, subsidiaries, joint venture partners, or other companies we control or are under common control with us.
Business Partners: To provide specific products, services, or promotions, we may share your information with our business partners.

5. Utilizing Cookies and Tracking Technologies

Our use of cookies and other tracking mechanisms is designed to gather and retain your data.

We deploy cookies and analogous tracking technologies (like web beacons and pixels) to access or save information. Our Cookie Notice provides detailed information on our use of these technologies and how you can decline certain cookies.

6. Data Retention Duration

We retain your data as long as necessary to achieve the objectives stated in this privacy notice or as required by law.

Your personal information is retained only for the period necessary for the purposes outlined in this privacy notice, unless a longer retention period is mandated or allowed by law (such as for tax, accounting, or other legal requirements). No purpose herein necessitates retaining your personal information for more than twelve (12) months following the termination of your account.

Upon no longer having a legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not feasible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion can be achieved.

7. How We Protect Your Data

We strive to safeguard your personal information through organizational and technical measures.

To protect the personal information we process, we have put in place suitable technical and organizational measures. However, no method of electronic transmission over the internet or method of electronic storage is completely secure, so we cannot assure the absolute security of your personal information. While we do our utmost to protect your personal data, the transmission of personal information to and from our Services is at your own risk. You are encouraged to use a secure environment when accessing our Services.

8. Collecting Information from Minors

We do not knowingly solicit or collect data from children under the age of 18. By using the Services, you confirm that you are at least 18 years old, or that you are the parent or guardian of a minor under 18 and consent to the minor’s use of the Services. Should we discover that we have collected personal information from users under 18 without verification of parental consent, we will take steps to deactivate the account and swiftly eliminate such data from our records. If you are aware of any data we might have collected from individuals under 18, please contact us at info@rpmconsultingus.com.

9. Your Rights Concerning Privacy

You have the right to review, modify, or terminate your account at your discretion.

If you wish to withdraw your consent for us to process your personal information, you may do so at any time by reaching out to us using the contact details in the “Contacting Us Regarding This Policy” section. Withdrawal of your consent will not affect the legality of the processing carried out before you withdrew your consent, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information Changes:

You can review or change your account information by:

Logging into your account settings and updating your account.
Contacting us using the provided contact information.

If you request account termination, we will deactivate or delete your account and remove your information from our active databases. However, some information might be retained in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our terms, or comply with legal requirements.

Cookie Preferences:

Most web browsers accept cookies by default. You can modify your browser settings to reject cookies or to alert you when cookies are being sent to your device. Choosing to remove or reject cookies may impact certain functionalities or services of our Services.

10. Do-Not-Track Requests

Many web browsers and mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can enable to indicate your privacy preference not to have your online browsing activities monitored and collected. Currently, there is no consistent technology standard for recognizing and implementing DNT signals. Consequently, we do not currently monitor or respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is established that we must follow in the future, we will inform you about that practice in an updated version of this privacy policy.

11. U.S. Residents’ Privacy Rights

Residents of California, Colorado, Connecticut, Utah, and Virginia possess distinct rights concerning their personal information.

Information gathered/not gathered over the past year:

Identifiers: This includes names, aliases, postal addresses, phone numbers, unique personal identifiers, online identifiers, Internet Protocol (IP) addresses, email addresses, and account names. (Collected)
Personal Information: As per the California Customer Records statute, this encompasses names, contact details, educational background, employment and employment history, as well as financial data. (Collected)
Protected Classification Characteristics: Information like gender and date of birth, as defined under state or federal law. (Collected)
Commercial Information: Details of transactions, purchase records, financial information, and payment data. (Not Collected)
Biometric Information: Fingerprints and voiceprints. (Not Collected)
Internet or Other Similar Network Activity: Browsing and search history, online behavior, interest data, and interactions with our and other websites, apps, systems, and advertisements. (Not Collected)
Geolocation Data: Information about the location of your device. (Collected)
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information: Includes images and audio, video, or call recordings made during our business activities. (Not Collected)
Professional or Employment-Related Information: Business contact information to provide services at a business level, job titles, work history, and professional qualifications for job applicants. (Not Collected)
Education Information: Student records and directory information. (Not Collected)
Inferences Drawn from Other Personal Information: Profiles or summaries about an individual’s preferences and characteristics. (Not Collected)
Sensitive Personal Information: (Not Collected)

Retention Periods:

The personal information collected under Categories A, B, C, and G is retained for one year.

Other Instances of Information Collection:

We may also acquire personal information outside these categories in situations such as:

Interactions with our customer support channels;
Participation in surveys or contests;
Delivering our Services and responding to inquiries.

Usage and Disclosure of Personal Information:

For details on how we use and disclose your personal information, refer to the section titled “Why and How We Gather and Process Your Data.”

Your personal information may be collected and shared through Targeting/Marketing cookies and Social media cookies.

Sharing of Information:

Your personal information may be shared with our service providers under a written agreement between us and each provider. More information on personal information disclosure is available in “Sharing Your Personal Data.”

Your personal information may be utilized for our internal business objectives, such as conducting research for technology development. This does not qualify as “selling” your personal information.

In the past twelve months, we have neither sold nor shared personal information with third parties for business or commercial purposes. The categories of personal information disclosed to third parties for these purposes and the categories of recipients are detailed in “Sharing Your Personal Data.”

12. California Residents’ Privacy Rights

California’s “Shine The Light” law (Civil Code Section 1798.83) grants residents the ability to request details once a year, at no cost, about the categories of personal information shared with third parties for direct marketing purposes within the previous calendar year, including third-party names and addresses. If you reside in California and wish to make such a request, please reach out to us in writing using the provided contact information.

Minors under 18 years old in California with registered accounts have the right to ask for the removal of unwanted publicly posted data on the Services. To request data removal, contact us with the email linked to your account, stating your residency in California. We will hide the data from public view on the Services, though complete removal from all our systems (like backups) may not be achievable.

CCPA Privacy Rights for California Residents:

Right to Deletion: You can request the deletion of your personal information, subject to legal exceptions.
Right to Know: You have the right to know if we collect, use, sell, or share your personal information.
Non-Discrimination Right: Exercising your privacy rights will not lead to discrimination from us.
Verification Process: We will verify your identity upon receiving a request to ensure information security.
Other Privacy Rights: You can object to our processing, request corrections, or restrict processing.

You may contact us with a data subject access request, via email, or using the contact details provided in this document.

Colorado Residents

This section is specifically for Colorado residents, in accordance with the Colorado Privacy Act (CPA). You have certain rights regarding your personal data, which are subject to legal limitations that may result in some requests being denied:

The right to know if we are processing your personal data.
The right to access your personal data.
The right to correct any inaccuracies in your personal data.
The right to request the deletion of your personal data.
The right to receive a copy of the personal data you’ve shared with us previously.
The right to opt out of processing your personal data for targeted advertising, the sale of personal data, or profiling that influences significant decisions.

To exercise your rights, please contact us via email at info@rpmconsultingus.com or submit a data subject access request.

If we do not fulfill your request and you wish to appeal, please reach out to us at the same email address. We will provide a written response within forty-five (45) days, outlining the actions taken or reasons for non-action.

Connecticut Residents

This section applies to Connecticut residents, under the Connecticut Data Privacy Act (CTDPA). You are entitled to various rights concerning your personal data, though certain requests may be legally declined:

The right to be informed about whether we are processing your personal data.
The right to access your personal data.
The right to correct any inaccuracies in your personal data.
The right to request the deletion of your personal data.
The right to obtain a copy of the personal data you’ve previously provided to us.
The right to opt out of processing your personal data for targeted advertising, the sale of personal data, or profiling that leads to significant decision-making.

To exercise these rights, please email us at info@rpmconsultingus.com or submit a data subject access request.

If your request is denied and you wish to appeal, please inform us via the same email address. We will provide a written response with our final decision within sixty (60) days, including detailed reasons for our actions.

Utah Residents

This section is for Utah residents, in accordance with the Utah Consumer Privacy Act (UCPA). You have specific rights regarding your personal data, which can be exercised, although some requests may be denied under legal restrictions:

The right to know if we are processing your personal data.
The right to access your personal data.
The right to request the deletion of your personal data.
The right to obtain a copy of the personal data you’ve shared with us previously.
The right to opt out of processing your personal data for targeted advertising or the sale of personal data.

To exercise any of these rights, please contact us at info@rpmconsultingus.com or submit a data subject access request.

Virginia Residents

Under the Virginia Consumer Data Protection Act (VCDPA), the term “consumer” refers to a natural person residing in Virginia who engages in activities solely within an individual or household capacity, and not in a commercial or employment role.

“Personal data” refers to information that can be directly or indirectly linked to an identifiable individual, excluding anonymized or publicly accessible data.

The “sale of personal data” means the exchange of personal information for monetary compensation.

If you qualify as a “consumer” under the VCDPA, you have specific rights and obligations related to your personal data that apply to us.

Your Rights Regarding Personal Data:

The right to be informed if we are processing your personal data.
The right to access your personal data.
The right to correct any inaccuracies in your personal data.
The right to request the deletion of your personal data.
The right to receive a copy of the personal data you’ve previously provided to us.
The right to opt out of processing your personal data for purposes such as targeted advertising, the sale of personal data, or profiling that leads to significant decisions affecting you.

Exercising Your Rights Under the VCDPA:

To exercise these rights, please email us at info@rpmconsultingus.com or submit a data subject access request.

If you are using an authorized agent to exercise these rights, the request may be denied if the agent fails to provide adequate proof of authorization to act on your behalf.

Verification:

To process your request, we may require you to provide additional information for verification purposes. This requirement also applies to requests made by authorized agents, where further information may be necessary to verify your identity.

Upon receiving a request, we aim to respond within forty-five (45) days. This period may be extended by an additional forty-five (45) days if needed, and we will notify you of the extension and the reason for it in our initial response.

Right to Appeal:

If we do not fulfill your request, we will provide the reason for our decision. If you disagree with our decision, you can appeal by emailing us at info@rpmconsultingus.com. Within sixty (60) days of receiving your appeal, we will notify you of our final decision and explain the reasons for our actions. If the appeal is denied, you have the right to file a complaint with the Attorney General.

13. Updates to This Policy

As laws and regulations evolve, this privacy policy may be updated, with the revised date indicated at the top of the document. Any new versions will take effect immediately upon being posted. If significant changes are made, we will notify you either through a prominent notice on our platform or a direct communication. We encourage you to review this notice regularly to stay informed about how your personal information is being protected.

14. Contacting Us Regarding This Policy

If you have any questions or comments regarding this policy, please feel free to reach out to us via email at info@rpmconsultingus.com or contact us by mail at:

RPM Consulting Inc.
300 Ridgefield Ct, Ste 304,
Asheville, NC 28806
United States

15. Reviewing, Updating, or Deleting Your Data

Depending on the laws of your country, you may have the right to access the personal data we hold about you, request corrections, or ask for its deletion. To initiate a review, correction, or deletion of your personal data, please complete and submit a data subject access request form.